The following
Terms and conditions of Service contain the terms and conditions
that govern your use of the ZippyPress.com Service. These Terms of
Service describe your rights and responsibilities. ZippyPress.com
Services are provided to individuals who are at least 18 years
old or minors who have parental permission to open and maintain
an account. Use of the ZippyPress.com web site service constitutes
acceptance of these Terms of Service. Please read them
carefully.
After clicked the "Submit" button and completed the registration process,
you are stating that you are eligible for an account and you
agree to be bound by all of these terms and conditions of the
service ("TOS").
ZippyPress.com reserves the right to add, delete and/or modify
any of the terms and conditions contained in this terms and
conditions of service, at any time and in its sole discretion,
by posting a change notice or a new agreement on the
ZippyPress.com Web Site. If any modification is unacceptable to
you, you can only choose not to use the ZippyPress.com website and
service. Your continued use of the ZippyPress.com web site will
constitute binding acceptance of the changes of the Terms and
Conditions of Service.
In order for ZippyPress.com to quickly, efficiently and
professionally serve our customers needs as well as to insure
that all customer correspondence is properly documented, please
submit ALL inquiries to us via email. Inquiries will be
confirmed to you within minutes and responded to within 24 hours
or less as long as your order number or the word
"ZippyPress.com" is placed in the subject line of your email,
and it is sent to support@zippypress.com ONLY. Please DO
NOT send emails to any other ZippyPress.com email address (unless
you are requested) since it will be discarded as SPAM.
(1) The Customer guarantees, warrants, and certifies that it does
not infringe upon or unlawfully, wrongfully, or improperly use
any trademark, trade name, service mark, or copyright owned or
claimed by another. The Customer further guarantees, warrants,
and certifies that to its knowledge, no action, suit,
proceeding, or investigation has been instituted or threatened
relating to any trademark, trade name service mark, copyright
formerly or currently used by the Customer in connection with
the services rendered by the Company. The Customer shall
indemnify, defend, and hold harmless the Company from and
against any and all liabilities, costs or expenses which the
Company might incur arising from or relating to the Customer's
infringement upon, or unlawful, wrongful, or improper use of a
trademark, trade name, service mark, or copyright owned or
claimed by another.
(2) Furthermore, the ZippyPress.com shall not be liable for any
injury or damage to any person or property whatsoever by reason
of, or in any manner growing out of, the Customer's infringement
upon, unlawful, wrongful, or improper use of a trademark, trade
name, service mark, copyright, owned or claimed by another.
(3) ZippyPress.com reserves the right to decide in its sole
discretion whether to reproduce images presented to it in
connection with its business as well as the sole discretion to
deny the customer the ability to utilize ZippyPress.com website
for the sale of their goods.
(4) Customer certifies that he is over the legal age 18 and has the
ability to enter into any and all transactions on ZippyPress.com
website.
(5) Due to the customized nature of all products sold on our
website, cancellations will not be honored once an order has
entered production. All orders are to be fully paid for at the
time of production.
(6) Based on the advice of ZippyPress.com production team,
alterations to certain aspects of your custom product order such
as the merchandise brand, size, color, print process used, print
size, print color etc., may be required due to limitations
caused by available product, available production materials,
production equipment capabilities, as well as limitations caused
by the quality or type of your submitted design. In this
instance you agree that ZippyPress.com will send an approval
request via the email address which you submitted when placing
your order. If you do not agree with the requested change you
retain the right to reject the requested production change by
replying to it within 10 days of it being sent to you.
ZippyPress.com may re-request that you accept a production
alteration one additional time if an alternative method to
produce your merchandise is available. If you reject this 2nd
request your order will be canceled and you will be fully
refunded via your initial method of payment.
(7) RETURNS/CANCELLATIONS
(7a) ZippyPress.com produces each and every customer order
on a personalized basis which allows us to customize the product
as well as to offer literally millions of design choices. For
this reason ZippyPress.com is unable to accept returns or
exchanges of product due to a customers desire to the change the
size, style, color, art or design of the product that they
ordered.
ZippyPress.com responsibility is to duplicate, to the best of our
ability, designs which are submitted even though the design
image may be low resolution or may be defective in some way.
ZippyPress.com will imprint designs exactly as it is received from
the customer and, we does not accept written requests to alter
the design which is submitted with the order. ZippyPress.com is
not responsible for and does not accept returns or exchanges due
to the designs "look" or "feel". Further, the "look" or "feel"
of the designs application to the product is not grounds for the
return of the product as long as the design is fully applied to
the product. Products may not be returned if it has been washed
or worn.
(7b) CARE
ZippyPress.com is not responsible for fading or other damage which
are caused during improper washing or care. The proper care
instructions are clearly posted at ZippyPress.com , you can
find it out easily in the help section.
(7c) SIZING
Our product is sized exactly to industry standards. ZippyPress.com
provides detailed sizing charts in various places throughout our
web site and is not responsible for incorrect size ordering.
(7d) REFUNDS
ZippyPress.com does not provide cash refunds for product which has
been shown to be defective. ZippyPress.com strict policy is to
repair or to re-do all truly defective product and to re-ship it
back to the customer at ZippyPress.com expense.
(7e) RETURN AUTHORIZATION NUMBER
ZippyPress.com will provide a Return Authorization number and
return address once a valid claim regarding defective product is
submitted to support@zippypress.com. This claim must be submitted
within 5 business days of the products receipt by the customer
and must be received by ZippyPress.com within 30 days of the
products receipt by the customer. When requesting a Return
Authorization number, the following information is required:
Detailed reason for return? Has product been washed or worn? Is
the product potentially wearable/usable or a complete loss to
you? The email must contain the customers order number in the
subject line.
ZippyPress.com customer service teams will reply within 24-48
hours with either further questions or with an Return
Authorization number and a return shipping address. All returns
must be clearly marked with this number.
Once the product is returned to ZippyPress.com via standard,
tracked USPS mail (ZippyPress.com is not responsible for lost
returns that are not tracked), ZippyPress.com Quality Control team
will inspect the product to determine if it is defective or not.
"Defective" is defined as a material manufacturers flaw in the
product itself or a material error in the imprinting or
embroidering of the product. Slight variations in color, design,
product size, design size or product "look" are not considered
defects. A 15% re-stocking fee and return shipping charges will
be charged for merchandise returned that is deemed either not
damaged or if the damage is determined not to be the fault of
ZippyPress.com.
(7f) CANCELLATIONS
Due to the unique nature of all custom made orders (any designs,
images, logos, characters or special merchandise which is used)
they cannot be canceled once production has begun (12 hours
after placing order).
(8) ORDER PRODUCTION
Production of orders including orders from the continental
United States (U.S.), as well as worldwide orders (INTL.)
The production period for custom imprinted product is 1-2
business days or less. On the rare occasion that a product
style, color or size is on back order, production time may be
extended by a maximum of 5 business days. Orders produced within
this reasonable, stated period are not returnable or refundable
since customized product is not re-stockable. Once production is
completed your order will be shipped immediately. (9) ORDER SHIPPING
Once we received your order, it takes 1-2 business days for
production, and the shipping time take about 7-10 business days
for shipment arrival, including USA, Canada, European countries
and other countries. That means, from the date you order, you
can expect the shipment arrival within 8-12 business days. If
you still don't get the shipment after 12 business days, please
allow it extra several days, sometimes, shipping delays may be
incurred due to increased security processing with international
customs.
ZippyPress.com utilizes well known, outside national &
international shipping carriers. All shipping times are within
the control of the outside carrier and therefore are not
guaranteed by ZippyPress.com. We do not currently offer overnight
shipping on a local or worldwide basis. Shipping is available to
all countries. ZippyPress.com is not responsible for any VAT, Duty
Charges or Brokerage Fees at time of delivery. Please check with
your local laws and regulations as we are unable to advise you
on these.
(10) SHIPPING CREDIT
A SHIPPING CREDIT is a product credit which may be applied
towards the shipping portion of any FUTURE product purchase
during the 6 months which follows its issuance. This credit may
only be utilized for one future purchase and cannot be applied
towards the product portion of your future order. (11) ORDER TRACKING
To track your order simply email support@zippypress.com with your
inquiry and our shipping department will respond in less than 24
hours via email with your order status. You must include your
order number in the subject line of your email inquiry. |